I’ve used USAA for nearly 30 years. Their service and quality has been on a steady decline for at least 10 of those years. May be time to look for a better option.
I have noticed on twitter, they are falling by the way side... a lot of people saying they are dropping them...
They are left winged anyway from what I read...I don’t know, but something is going on to have as many people dropping them...
If your for the Military then your for the Military and if your using that to sell something and your not, then your doing false business and false advertising, IMHO...
yes.....USAA has been out-sources several of their products.
USAA appears to have lost their vision as a member-owned cooperative.
I went from USAA to GEICO a long time ago. USAA sent me a backdated cancellation notice when I got creamed by an uninsured driver. They lost rather more than they would have had they just paid the claim. GEICO has been right on top of stuff and acts within a couple of days to settle stuff.
USAA is the Geico (”Government Employees Insurance Co.”)of the 70’s.
Just like USAA, they began to issue policies to customers with very tenuous relationship to government employment.
They shot themselves in the foot with cancellations.
They reinvented themselves through clever advertising, but they are run-of-the-mill insurance with no particular advantage over any other company.
USAA is on the same trajectory.
I used to sell insurance, and very few companies could even come near the rates at USAA.
Well, now I have USAA with my husband, and as I was “shopping rates” I was surprised to find that quite a few very good companies beat USAA rates - by a decent amount.
We will be switching home and auto to a different company. One other thing about USAA - they farm out their customer service. Claims they kept in house - unless it’s glass or roadside assistance. Whatever company they use for those is a pain to work with.
OH, and lately I have noticed that USAA has begun running commercials that feature mixed race couples.
I am a live and let live sort, but I don’t like having social engineering fed to me by my insurance company. It’s like these “house hunting” or fixer-upper shows that have 50% gays in the mix. Well, that does not reflect the demographic not do I want that fed to me via the TV shows I watch. Apparently USAA has decided to “normalize” 1% of the population by featuring them in commercials.