I, too, have been a member for decades. This is just the latest symptom of a disturbing trend.
What it looks like to me (my opinion only) is that they have drifted further and further left over the years. They are far more interested in lining the pockets of the executives than they are in serving their military members. Look at executive compensation trends. They have opened up membership to practically anyone. This makes premiums go up because IMO military officers and NCOs are more responsible than the new categories of members and we are now footing the bill for the higher accident rates of the newer members. (Correct me if I’m wrong.) Ironic, since USAA was started by some officers who couldn’t get insurance because traditional insurance companies regarded them as uninsurable.
I am not likely to move my insurance and investments at this time, because I don’t believe the alternatives are better. (Progressive insurance??? Even the name is repulsive.)
I am more inclined to try to band together with fellow military/vets and vote out the current CEO and board of directors.
Suggestions?
If you choose to take no individual action then the next most effective action is to attend a shareholders/stockholder meeting. Join with several dozen others and make a strong public statement. That will make news and generate press attention-—which strikes fear in the corporate “suits” of usaa.