USAA is going to be find that this is going to be a bad business decision. They’re likely going to lose more accounts than they are going to get new ones.
They’re going to hear from me later today.
Usaa has very loyal customers (I am one) and they are a great company to do business with.
I will contact them about this and I hope everyone does.
Just telling them you’re dissatisfied with them will do a lot. No need to cancel yet.
I’ve been a USAA member for 35 years. I just called them to try to confirm this report. A very helpful & thorough Customer Service Rep was not able to locate any information on this report or Tweet. Eventually, I was forwarded to their Media Relations line and left a VMX with them.
Before everyone goes & cancels their USAA accounts, let’s get definite confirmation and determine WHO initiated this action. If it was done by a 3rd party advertising company, USAA will sort things out.
I immediately called USAA to file a complaint. The agent was very friendly and admitted she had received multiple complaints today about pulling the advertising from Sean Hannity. She gave me the company line that this was not a response to left wing pressure, but a mistake that was belatedly being corrected because company policy had been all along not to advertise on any show that covered sensitive topics. I told her USAA must think their members are fools if they expect us to believe that. She did take down my complaint and I urged USAA to restore advertising to Sean. I also told her that Sean had done enormous work for veterans, active duty, and their families for years and that USAA’s action reflected a callous indifference to all of us. I have been a satisfied USAA member for 45 years. I can’t say how this disappoints and enrages me that they caved to the same left I spent a life time fighting. If this is what civilian leadership of USAA means, its time to change back to retired military.