USAA’s reply to my complaint.
Dear Mr. Carson,
Thank you for your message and the opportunity to address your concerns.
Our decision to stop advertising on the Hannity TV show was not the result of outside pressure.
It is our policy to not advertise on any opinion programming, whether it is associated with politics, religion, race, biases regarding gender or otherwise. There was an error which led to our ads running during Hannity, and as soon as that was discovered, the error was corrected.
Thank you for taking the time to send your email, as we appreciate your feedback. Have a pleasant afternoon, Mr. Carson, and thank you for your membership with USAA.
Thank you,
Victoria Evans
USAA
I wonder how much USAA spends on advertising?
Maybe they should tell us.
Then they could explain the gross margin return on investment they get for that advertising.
I sent them a message this afternoon and most definitely I’ll get the same boilerplate form response. I hope they are taking notice of the volume of complaints and not blowing us off.
As much as I would hate to leave USAA, I will take our policies to the next best provider. Suggestions for Georgia-house and cars?