They should have caught it before boarding, but the family was clearly pulling a fast one.
No. They told the agents before they boarded. He makes that point in the video. He paid for another ticket for the older son on an earlier flight because he thought it was safer to have the baby in his car seat on this flight, and the baby would be able to sleep.
The kids belong on your lap!!
Exactly. They didn’t want to buy a full-fare ticket for the toddler, pay the $100 change fee for the existing ticket, and then get a voucher for the ticket that expires in a year.
Pulling a fast one, indeed. Their own fault. Zero sympathy. We all know the rules.
How so?
They should have caught it before boarding, but the family was clearly pulling a fast one.
They went through airport security, then at the gate. If Delta doesn’t allow this switch, they should never have been allowed to board, therefore again it is the airline’s fault. Really stupid. Airlines need to get on the ball here.