Posted on 04/27/2017 9:32:12 AM PDT by Presbyterian Reporter
In a new report, United Airlines admits several mistakes were made before, during and after a man was violently dragged off a flight earlier this month, including calling in law enforcement to resolve an incident that was neither a safety nor security issue.
In the report, released Thursday, the airline says it had allowed internal policies to distract from the need to treat passengers with dignity and respect and it outlines what the company intends to do to prevent a repeat of the incident.
Under the airline’s new customer-first policy, travelers who voluntarily give up their seats will be eligible to receive up to $10,000 in travel certificates. United employees will be given new authority to find creative solutions to get bumped passengers to their final destinations — even if it means booking them on another airline or sending them to another airport.
“This is a turning point for all of us at United and it signals a culture shift toward becoming a better, more customer-focused airline,” chief executive Oscar Munoz said in a statement that accompanied the release of the report on the April 9 incident at Chicago’s O’Hare International Airport. “Our customers should be at the center of everything we do and these changes are just the beginning of how we will earn back their trust.”
With the report, Munoz makes good on a public promise he made several days after David Dao, 69, was dragged out of his seat, down the aisle and off the plane after he refused to give up his seat for off-duty crew. Other passengers captured the incident on their phones and shared video that has been viewed millions of times worldwide and sparked international outrage.
Lawyers representing Dao said he suffered a concussion, broken nose and two missing teeth, among other injuries.
(Excerpt) Read more at washingtonpost.com ...
Now check with the Humor Police.
I am noticing a dearth of postings by the ‘read the fine print allowing airline beatings FReepers’ regarding this latest message from United Airlines.
I would hope they are a vocal minority.
I noticed that as well. They seemed to have gone in hiding, with the “Rulez is rulez” crowd.
Most of the time it goes over my head also.
I learned to speak Sarcastani when I was in the Peace Corps. Reed and writ, too.
United employees go out of their way to be rude if you ask any question on flight times, gate changes, etc. I have switched to Southwest - much nicer employees who seem to care about their passengers.
Thanks for asking the obvious question. That particular misuse of phrase annoys the heck out of me.
For the love of dog, please stop. My eyes are bleeding.
Summed up very nicely.
The plan is to shoot all the witnesses so this sort of thing doesn't go public again.
+1
Good points, except that none of those comparisons are matters of grammar.
Great graphic.
OK - you win. United employees don’t give a shit about customer service.
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