He may have his flaws, but "tone deafness" seems to be his single best attribute.
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You’re not understanding what went down.
United lost all options at the gate.
When they gave permission to board, all of the rights and powers transferred to the passengers.
When the crew called security and claimed that a passenger had misbehaved, they broke the law, and incurred deep liability. It was a false crime report.
That is it in a nutshell.
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