The passengers on that plane should have forcefully mitigated the police. Cops with fifty angry citizens at their six and twelve would have ended this form of federal terrorism while flying.
I think every reasonable person would agree that the doctor was somehow complicit in what happened to him. Still, there’s a large consensus that the response to his recalcitrance was fairly over-the-top. Sometimes things aren’t as cut-and-dried as we’d like them.
OMG, FR is becoming FB.
So sad.
“On Tuesday, United Airlines’ parent company CEO Oscar Munoz released a memo sent to his team in which he apologizes to Dao.”
That’s not an apology to Dr. Dao. Muñoz should’ve picked up the phone and called the good doctor directly...or better yet...visited him in the hospital.
Yep. United will come up with new and innovative ways to mistreat its passengers!
I had trouble believing this story, when I first saw it.
Personally, if I’d been in this doctor’s position, I would have behaved like a mature professional rather than an addled victim, taken the money, rented a car, driven the 4 or so hours to Louisville, done the morning rounds at the hospital and, then, I would have blasted United on every internet outlet possible and used every ounce of influence I had to get the attention of corporate.
Bad things happen, sometimes, that require evasive and creative solutions, but you should always try to avoid making a fool out of yourself.
I think this stupid practice of compelling customers to change their plans at the pleasure of the airline should be stopped. Paying customers should have a reasonable expectation of getting what they pay for and being bumped by VIP employees plopping their rears in their seats makes them hopping mad. There are extenuating circumstances and then there are contrived and predictable circumstances. United has proven that it has very little respect for it’s clientele and, for that, the clientele should punish them.
Regarding Chicago airport security and their thuggish behavior, I think an investigation is required. Manhandling a person who’s not committed a crime and dragging them off of an airplane sounds dangerously close to assault to me. Airport security staff needs to be reminded of their boundaries and told to keep their bulldogs on a leash.
Airline travel, in general, has become so degraded and degrading that I rarely chose it. I will drive or take the train, if at all possible.
Whether the Doctor was a good guy or a bad guy does not matter. What matters is the pejorative attitude of United employees and their president. Customers still have rights. And they have expectations. United Airlines is not part of the government. They are a business that accepts the responsibility to steward the paying public from one city to another at a price they set. Their needs do not come before us. And we did not give up our rights. We agree to suspend them temporarily for the sole reason that the plane can arrive safely.
Clearly the HR and training department at United Airlines likes to use Hitler Youth training videos for their customer facing employees.
A superannuated Clock Boy.
too little too late
This just showed up on my FB feed. :-)
http://www.duffelblog.com/2017/04/pentagon-awards-contract-united-airlines-forcibly-remove-assad/
Sorry is no good. Lawsuit to follow.
United CEO wishes to keep UAL out of bankruptcy and himself employed.
If he’s a doctor, that may explain why he felt it was urgent for him to get home.
If I were there and could afford it circumstantially, I would have given up my seat for him.
Not being able to stand by and watch people abused at airports and on planes makes it dangerous for me to fly.
I entered a secured area where an elderly man was sitting and crying because he could not put his own shoes back on and get to his flight. No one would help him.
An employee yelled at me to get out of the area and I said I would after I tied his shoes and packed him up. Her face was beat red, she was so angry but I got it done and got out before I was victimized. My husband about had a heart attack. I’m not so good at doing airports since the Nazis took over.
Too bad United, you ain’t putting that toothpaste back in the tube. Glad I’m not an employee or stockholder
Big mistake to put that in writing. He basically just admitted that his company mistreated the passenger. A lawyer will have a field day with that admission in court.
It appeared that many of the passengers on that flight were mad/upset/horrified at what happened. I wonder how they acted towards the United employees when they boarded the plane? Did I miss that part?
So Munoz actually apologised to "his team", not the guy that waqs assaulted.