Your customers plan and paid for their travel arrangements and unfortunately chose your sorry excuse of an airline to fly!
It's hardly their fault if or when you chose to overbook. It's not their problem - it's yours and the fact that you sent Chicago police to drag a paying customer out of his seat with force (that their sissy mayor cannot seem to muster up to shut down the mass murders happening each and every weekend) but can find the time to rough up a paying customer physically assaulting him in the process is shameful.
This is Obama's America/Chicago, not Trump's!
I remember taking a late night flight back to Atlanta - Delta, even - one of their ‘partners.’
Got into Charleston or somewhere in one of the Carolinas (I don’t really remember - Greensboro?) What you describe happened to my flight. The flying crew got delayed and couldn’t make the flight.
The entire slate of passengers on that flight to Atlanta were forced to spend the night in whatever the airlines could piece together at late night.
I’m sure we’d have all appreciated your “whatever city the next morning” comment. Damn near a full plane, frankly. I’d have hated to hear because it was because of some girlish screaming little bitch who called himself a doctor.