"...Read your Contract of Carriage. Know your rights..."
How do you think things would have changed while he (correctly) refused to deplane and instead opted to first have his attorney brought onto a teleconference to discuss the matter?
Perhaps the airline should have instead been offering free-of-charge tickets and waved around a handful of crisp $100.00 bills and resolved the whole issue in 60 seconds or less? Not to mention smiling customers.
248 posted on 04/10/2017 7:00:18 PM PDT by Blue Jays
( Rock hard ~ Ride free)