The video will make a GREAT COMMERCIAL!..........................for their competitors..............
Back in the early 80’s we had two primary banks in the State of Washington, Rainier Bank, and Seattle 1st National. Seafirst was notorious for poor customer service and didn’t really care as they were the biggest bank in the state.
So the story went that one day a grisly looking old farmer walked into the Spokane Branch of a SeaFisrt and asked if they could validate his parking. The Customer Service Rep told him they don’t really do that without a transaction, so the old timer requested a minor withdrawal but the Rep still resisted. The old timer then asked for the bank manager and requested to close his account. He had almost $3 Million in the bank and went across the street and deposited it in the Rainier Bank.
Rainier Bank made a commercial out it with the slogan “we don’t judge a book by it’s cover”!