They must want your cable provider.
Yea - just got internet back. My internet has been out since Wednesday - router/modem problem. Either had to wait until mid-next week for a technician to show up or take it down to the local cable store for a replacement. Replacement didn’t come with a password so took it back again and have a different brand with password on label on back. BUT then local internet went down so still without service. Finally got ahold of tech support who walked me through getting the new one with password working. So am watching Fox News (with small box in corner of rally crowd) and posting first message from home in a few days.