At one time they carried everything and had a burgeoning catalog operation. They should have owned the internet. All the Internet is is an electric catalog. They still can't get their website and on line distribution correct. to allow upstarts like Walmart at first then Target & Kohl's to eat into their market share just shows a stupidity of management.
Their management is so terrible they missed every opportunity to remain successful. It is almost as if they where trying to destroy the company.
They had the same problem Kodak, IBM and other behemoths of the fifties and sixties had. They’d been so successful for so long that they just could not envision that ever changing, and thus didn’t see the need to change until the rug had already been pulled out from under them. And, not only that, but the entrenched bureaucracy built up over the decades was so calcified that it couldn’t do anything differently even after the belated recognition that they were in trouble. You can spot the lumbering, consensus executive group-think decisions littering the past, possibly the “right” thing to have done in a muddled way, a decade too late.