They had the same problem Kodak, IBM and other behemoths of the fifties and sixties had. They’d been so successful for so long that they just could not envision that ever changing, and thus didn’t see the need to change until the rug had already been pulled out from under them. And, not only that, but the entrenched bureaucracy built up over the decades was so calcified that it couldn’t do anything differently even after the belated recognition that they were in trouble. You can spot the lumbering, consensus executive group-think decisions littering the past, possibly the “right” thing to have done in a muddled way, a decade too late.
True. The two companies you listed, Kodak and IBM both became virtual monopolies, and refused to develop new products because they would interfere with their current product line. A Kodak engineer in their skunk works invented the digital camera back in 1975. The brass killed it, cause it would damage film sales. IBM had one laser printer they sold in two versions, a home use and a business use. The business use on cost about $200 more. The home use one was the same printer, but they added a chip to slow it down. They also deliberately crippled their PCs so they wouldn't compete with their super profitable mini-computers and mainframes.