Not just Sears:
Driving X country, 1 year old Chevy K2500HD, needed oil change in FL, went to Chevy dealer. They put 6 qts oil in 5 qt engine. (found out when I read the bill)
...”Service Mgr/writer”. We’ll credit you for the one qt. {had them drain and re-do]
Needed oil change (forget which state), went to WalMart (local recommended). Saw them hosing down engine compartment afterward... HEY, you’re watering down the electronics in there!
... “Service Mgr”/writer: they spilled a little, how else to get the oil off?
Went back to grovelling on the ground like a reptile and changed my own for most of my trip.
Two of the worst are Pep Boys and Walmart. They seem to hire complete morons who’ve never worked on a car in their lives.
True story, I watched a Pep Boys ‘mechanic’ try to change a couple tires once. He busted his ass trying to undo the lugnuts for about 3 or 4 min. I was amused as I watched him struggle until I had to tell him “hey, just try turning the other way” He was tightening the lugs instead of loosening and just couldn’t figure it out.
I went elsewhere for tires from then on.