Things have radically changed since 1993. Most people are now comfortable using automated systems - ATMS, self-checkout, their own smartphones, online banking...
I have seen younger couples walk into a restaurant and goggle at the laminated menus because they were used to either overhead menus or at-table touchscreen systems.
A lot can happen in 13 years.
Er, 23 years.
“A lot can happen in 13 years.”
People haven’t gotten smarter and only more impatient.