The website is horrible. Some things are nearly impossible to find as if it had been created by someone who’d never seen a website before. Even the crappiest e-commerce platform is better. And then they send reminder emails that have no correlation wiht what you’ve actually done. For example they’re sending “you may lose your coverage!” emails weeks after I purchased and paid for a policy. Totally disconnnected from the providers, virtually useless.
All they had to do was piggy-back onto or clone the Medicare site, but Obola wouldn’t have been able to hand out billions to his friends that way.