He claims the dealer stopped him and that they would do it for him.
Who peels the logo off at the dealers?
I don’t believe the plumber.
Smart negotiators.
The kind who are willing to walk away from the deal.
Based on your question you are probably getting ripped when you make deals.
Suppose you trade in a car at a dealership, then weeks or months later, whoever ended up with the car found out your name, business address, and phone number from the dealership, and started harassing and threatening you because of problems with the car.
Would that bother you?
The REAL problem is that the dealership failed to protect the privacy of one of it’s customers, and will have to pay a steep price for their dishonesty and/or carelessness.