To: Myrddin
Chilis has touch screen terminals where I usually eat dinner. I pay my check directly. Drink re-order and games for a fee as well.
How quickly things change. Only a few years ago, every industry survey reported that a significant majority of people wanted HUMANS providing the service. Trust me, the restaurant industries could have done this 10 yrs. ago, but explicitly chose not to.
20 posted on
06/10/2014 9:23:47 AM PDT by
BikerJoe
To: BikerJoe
I felt the same way until recently. It seems the average waiter/food order person cannot understand English (and not just foreigners is the sad part) and they screw my order 1/3 of the time.
To: BikerJoe
I automated 4 activities that comprised 80% of the service
rep workload in 1986. A big financial impact at PacBell.
There was room to automate more. Much additional automation
was applied to less publicly visible processes.
35 posted on
06/10/2014 11:39:31 AM PDT by
Myrddin
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