May God bless that woman for helping your son...
I am so angry and yet moved. Angry that the VA rebuffed and rejected your son.
Moved that a member of the VFW stood by and helped your son.
I do not know for certain but think she was a paid employee of the VFW; not that it makes any difference.
When I came home I had some follow up work at the VA.
IIRC they had VFW & American Legion ‘helpers’.
Fortunately I found gainful employment with superb ($$$) insurance.
Not that my experience with the VA was bad; They were busy, busy, busy! 1970,1971 and many needed it far more then I.