The game is all about entrapment of providers. What I’m doing now is recording all conversations that my billing staff has with insurance companies, and screen saving the websites that we are directed to by the insurance representatives. My billing staff always asks whether the individual on the line is a qualified representative of the company. BTW, we have one party consent for recording in WI. If we get into a dispute, the recordings are transcribed by a certified transcriber.
Good for you. I think that’s prudent.