I can’t count the number of times I’ve wanted to do this.
I was in Detroit during an equally frigid snowbound winter a few years ago, flying in one of the turboprops they have parked in this big lot and you have to ride the little shuttle out to board. Some passenger asked the gate guy what the hold up was, not confrontational, nothing physical, and they called the airport cops on him!
I wasn’t too far from that with some idiot in the Delta ticket line about 10 years ago. The line was not moving, they had several stations without passengers. God knows what the agents were doing, but it wasn’t helping customers. I complained to the guy managing the line, and he dropped the 9/11 line, as if more security measures had anything to do with piss poor customer service. I went ballistic. Not sure if those around me were cheering or rolling their eyes, but it sure was fun.