A lot of bad PR for a mere $47,000
Someone said inside job...I tend to agree....
That seems to be Enterprise's MO. I've never been in a transaction with them that "went bad", but even in just routine matters it seems like half of them are belligerent moronic azzholes. They get real huffy if you have the nerve to point out that their policies or procedures don't make any sense. Like the other poster, I try to avoid doing business with them if possible.