Posted on 01/02/2014 4:31:21 PM PST by rickmichaels
What started as a fun getaway weekend has turned into a financial nightmare for a Dartmouth, N.S., woman who's now facing a huge bill she can't afford to pay.
It's all over a Ford Mustang that was stolen after she returned it to an Enterprise rental lot.
Back in October, Kristen Cockerill treated herself and her partner to a Mustang convertible for a day trip to the South Shore.
“It was nice. It was a Mustang GT convertible. Yeah, I don't know Mustangs the way that other people might, but it was a nice car,” she said.
At the end of the two-day rental, Cockerill returned the car to the Enterprise rental lot on Portland Street in Dartmouth.
She dropped the car off on a Sunday. Most Enterprise locations in the Halifax region are closed on Sundays and people who need to return vehicles that day are instructed to leave the key in a secure drop box.
The next day, Enterprise called Cockerill. The company had the keys, but no Mustang.
“I was pretty panicked, wondering where this car went, and actually went in to the shop that evening after work just to speak to [the clerk] in person and kind of find out what's happening here,” she said.
Police investigated and determined the vehicle was stolen. That appeared to be the end of it until Monday when Cockerill got a bill from Enterprise for $47,000, the replacement value of the Mustang.
Cockerill's insurer said the car wasn't in her control, so it shouldn't be her problem.
Enterprise, however, said that if her insurance doesn't cover it, they'll bill the $47,000 to the credit card she used to rent the Mustang. The charge won't go through, but it could cause her serious financial problems.
CBC News contacted Enterprise, which said it is working on a response to Cockerill's concerns.
That, and admin fees all over the place.
BTT
The people at Enterprise are morons. This debacle has already cost them more good will (paid for with million$ of dollar$ of advertising) than $50k.
Idiots...
You like Enterprise? I consider them the bottom feeding scum of car rental companies. This just confirms it...
They HAVE a very bad PR problem on their hands. This story has gone viral. And to be blunt, they deserve it!
And I know one thing: I will never rent a car from Enterprise again. I generally prefer to avoid them, but now they are just verboten.
I turned my car in at the same location where I rented it. Turns out they had driven it across town and was trying to charge me $25 for the gas. The trip is about 8 miles. I showed them a receipt where I bought gas a half mile from where I turned it in. They finally credited my card.
I think businesses, especially utility companies, overcharge people all the time. Back in the old days the phone companies would charge you a buck a month for call holding. And old man told me “Say they do that to 2,000,000 people and only half of them object. They’re bringing in an extra $1,000,000 a month.” And those numbers are probably too low.
Really. I rented pickups from them a few times and the experience was always pleasant. They also have a good record of sale of their slightly used rental vehicles.
I like the CEO. He was a fighter pilot who flew off of the Big E. He paid for the Battle 360 program which followed the enterprise throughout its time during WW2 in the pacific via digitally generated images of the battles it fought.
Our insurance company refused to settle with them and said we would pay no deductible regardless of the outcome. The insurance company lawyers said they would have no hesitation in taking it to trial. My wife did a video deposition and that was the end of it.
Those pukes tried to ding me for some minor dings on a rental. Too bad for them I had taken pictures of the dings with my phone and emailed them to myself. And also had the guy at the checkout note that on my rental paperwork.
Enterprise is a bottom feeder. So say my friends who travel extensively. Maybe their CEO is a good guy, but he better start cleaning house or his company will be deservedly done and gone soon.
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