Posted on 10/24/2013 1:12:57 PM PDT by MeshugeMikey
You are 100% correct.
She was very polite and definitely someone I would want on inbound B2C calls but we have a PR firm for media and that’s where I would want the snarky reporters going. Can’t make an exception for one and not for all.
I know there’s some who dislike Hannity but I’m glad he’s willing to put up his money in this case.
Everyone who works for this government is an accomplice. The only way to reduce government is for all accomplices to quit.
ONE RINGY DINGY... TWO RINGY DINGYS...
That’s exactly right. Shame and humiliation for underperformance are great levelers. It is absolutely necessary to name names, companies, etc. Put the blame where it belongs loudly and clearly. The Kenyan is an incompetent dumbass and so are his minions. And by the way-—who takes these dead end jobs pushing his krap, making up rules, excelling in non customer service-—or customer non service? Like say park police or obamacare call center geniuses?
Daryl Issa will launch an investigation into this and find...nothing.
So, you ran call centers?
Are you the call centers that do telemarketing. . .you know, the evil ones that ignore the Do Not Call list, that put your number on some sort of auto re-dial if you hang up on them? The same call centers (telemarketers) that ring-ring-ring when ignored when call-screened?
The same call centers that hang up on you when you ask who they represent/are so you can file a FTC complaint?
Hanging up ensures you don’t get the information and the caller gets onto the next person straightaway.
The same call centers that sell your phone number if you get a “live one” to answer the phone, thereby exponentially expanding the harassing telemarketing calls?
Scripts are mindless and are not responsive and not any better than recorded auto-responses that demand you to TALK to a machine when the machine asks you a question, thereby lowering you to the level of a machine. . .talking to a machine. . .come on.
And if you get to a person, they read a mindless script and are no better than a machine.
“It is easier to transfer the media person to our information and media office” Color me skeptical on that, as it is hard as heck to get transferred to a supervisor, I can’t imagine how hard it would be to get in contact with a media rep in a call center. . .when the call center never identifies who they are.
“When you are dealing with an emergency like this” What emergency?
If you are not of that ilk or used those tactics, then never-mind.
Hey phone call center doofus. She was answering a call that was shouted out by the president of the United States.
I hope you burn in hell, for you should.
He did it in a way there is no tax liability.
I was only wondering why he didn’t offer the third person in her family a 13K like the other two got.
Wow! Look at the size of that Rolodex!
Right on the money.
Making an example for the rest of the employees. Thou shalt not reveal the truth about our overlords.
$26,000 a year? She must only work 29 hours a week so they don’t have to pay her healthcare insurance.
Call center workers typically only make about $10 an hour and perhaps a bonus for signups or meeting a given quota.
Yeah, I have to put my differences aside on this one, that is stand up stuff right there. Good for him (and her for that matter)
Usually morons that can’t get any work that wasn’t part time and minimum wage.
Then once they are working for the feds, they think they are gods and get more free time, life time pensions and life time healthcare regardless of their abilities. They move up more based on time than performance.
Note to all that work for contractors that do work for the fed: I’m not discussing you so keep your panties wadless.
I knew she was going to get fired for speaking the truth.
Good for Hannity.
If your call center was a private-sector business, it’s your option to run it the way you think.
This is gubmint.
We have a RIGHT to the truth from the one’s whose salaries WE PAY.
“Just following the script” is how millions have been murdered by government apparatchiks, “just following orders”.
While this is normally common sense it is the responsibility of the employer to make this policy known in orientation and other training along with usually signing something for the personnel file to that effect.
This person says she received no such training or made aware of a policy. I assume she's not lying.
A liberal is a conservative who hasn’t been mugged, maybe she’ll learn a lesson and wake up.
Not all call centers are telemarking firms. Verizon has a large customer service call center near me in Franklin, TN. I believe they handle tech calls mostly.
I ran the call centers you called to do normal retail banking.
We were the good guys—we answered quickly and gave you an accurate and complete answer.
I never liked outbound telemarketing. Too much drama.
This call center should be being run in an emergency mode. They should answer the call, be polite, answer the questions...and get on with it.
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