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Here's the Cleveland police department's response on their Facebook page. There's something for everyone here:

Call-taker's Handling of 911 Call From Amanda Berry

"On behalf of Cleveland Mayor Frank G. Jackson, I want to thank you for taking the time to express your concerns about our public safety call-taking process. The actions of the 9-1-1 call-taker who received an emergency call from Amanda Berry on Monday, May 6 are under review.

"While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on scene. Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken.

"I would like to note that the call-taker did take the call, create an event and send it to the channel dispatcher in less than 90 seconds. Within 1 minutes and 18 seconds from the time that the call-taker answered the call our dispatcher was broadcasting the assignment to available police units. As a result of the call-taker’s actions, police were dispatched and on scene in less than 2 minutes."

-Director Martin L. Flask, Cleveland Department of Public Safety

It matters not that a car was allegedly dispatched within 2-mins, what matter is the fact the dispatcher told the terrified victim that a car would be send as soon as one was free--wait your turn, honey.

Imagine yourself, after 10-yrs captivity and abuse, being told by the police that they will come by when they get a chance.

Also, as a dispatcher, how do you KNOW the victim would not be caught again and dragged back? The dispatcher on the line could not do anything to stop the evil criminal, BUT the dispatcher could then add additional details AND have a recording of the event AND break-in and immediately dispatch a vehicle if one had not been dispatched already.

Bottom line is this: Regardless of the actual time it took to dispatch a car, the victim was told by the police she would get help when they have time, that the police are not responding immediately.