My gosh...I’ve had customers throw their garmets at me...yell at me...argue when you’re tryiing to help them....it’s been truly awful. Even when you agree with them, the anger is so overwhelming for them.
So when I say they are truly angry....I mean just that, and many more than people realize. Nothing said can deter it....I think i’ve tried pretty much everything, including saying nothing at all.
Do the employees report these incidences to management? I would think they’d want to know what the customers are saying.
I feel bad for you guys.
I think i’ve tried pretty much everything, including saying nothing at all.
You would not be the only JCP employee to have that issue- it does not do any good to lash out at the employee, but unfortunately that is what people do. I try to kill the message, not the messenger.
That’s terrible for you and not at all fair. It’s too bad there isn’t somewhere customers can voice concerns and actually have those get to the people who should see what’s going on! I’ve even closed my charge account, but I know no one hears what I have to say. You are the face of the store and unfortunately the only connection.