That’s terrible for you and not at all fair. It’s too bad there isn’t somewhere customers can voice concerns and actually have those get to the people who should see what’s going on! I’ve even closed my charge account, but I know no one hears what I have to say. You are the face of the store and unfortunately the only connection.
Well they are surely listening now, problem is it’s too late...the store really cannot undo the changes ...they have to go forward. They can hike the prices, as they’re doing, and offer coupons again....but it’s the product line and whole manner of changes that are affecting customers.
You cannot cash out a customer on an I-pod and when done tell them they have to go to a register anyway , because they’re paying in cash. You’ve just taken their time all over again. Same if they want a hard copy receipt...they have to go to a register to get it.