Better yet, learn how to fix the robots. Tech support is a growing field, and not just in India.
If they want to be in support they need to learn empathy. The modern era of call center support is much more oriented towards making people feel better than solving the problem. Seen it where I work, and it kind of scares me, the technical knowledge of our support staff has dropped dramatically in the last 4 years (when we changed directions), and our customer satisfaction level has sky rocketed.