Cathy should call all his outlets late Thursday night and announce that CFA will be closed on Friday.
All employees will be paid for that day due to the long hours they put in yesterday.
As I stood in line, I watched the workers. They were mostly young and clean cut, attractive. There were five registers running and as order filling duties required leaving the register, to make a peach shake for instance, the breech would instantly be filled by a person in reserve.
There were attitudinal looks of shear intensity as they went about the tasks of serving customers. Taped to each register were red font size 48 or so reminder...... It’s my Pleasure. That was the mission to serve customers and do so in a pleasurable manner. From my viewpoint they were succeeding.
Perhaps there should be some special reward for a job well done but a paid day off is a bit much. Employees should be prepared to jump into the fray to serve customers as a matter of course. The lessons learned that day about the values of team work, training, customer appreciation and being part of a once in a life time special event can not surpassed. It was a once in a lifetime event for most all of the staff that day.