I had problems several times with them over just what you describe plus some other things.I took my complaint all the way to some VP at the home office, and after a long conversation with him, he basically said the I was right but that is just the way it is, take it or leave it.I went eslewhere for the computer and bought a large refridgerator from someone else, too.
I hope they belly up the whole chain, good riddance.
Years ago I went to BB to buy my daughter a laptop for school. They have a hardcore sales policy. Very aggressive sales tactics. Skippy behind the counter had a whole stack of cables and anti-virus software that he told me went with the computer. I laughed out loud. Then there's the badgering about the extended warranty. I NEVER set foot in a BB again. I'm surprised they lasted as long as they did.