I would have had to walk inside, see the manager and let them know that as long as the person in the drive-thru was working the window I’d have to take business elsewhere. A person like that should be scrubbing dishes and taking out the trash, not dealing with people.
I try to remind myself that at any given point and time, I’m just dealing with a tiny snapshot of that person’s day and I have no idea what preceded that moments before my interaction. Typically, I let a lot roll off my back, but I did send an email to Steak n Shake today.
We’re getting thunderstorms here, right now, so I wouldn’t leave the comfort of my car for anything. lol.