The food is pretty lousy IMHO.
I was going to say a combination of horrible service and crappy food.
The last two times I tried the OG I walked out before getting food. 1 time is a server issue, twice in a row is a management issue.
If my Italian grandmother could taste the slop OG puts out, she would be chasing the chef around with a meat cleaver. There is nothing as atrocious as bad Italian food, and Olive Garden is it.