I clicked on it again and it is the same one I started reading initially. I’m not buying the whole story as presented there. I’ve been a USAA co-op member for 45+ years and have ALWAYS experienced outstanding service, so for some of you to claim that the folks there have suddenly turned into Satan and are screwing members is preposterous. “I” was the member, my dependents were not, although they were covered by my membership privileges, and I suspect this problem is a similar legal one. USAA’s primary fiducial responsibility is to its members and no one else, regardless of how tearful the case becomes. We are NOT a welfare agency, thank you!
Interestingly, if the spouse was also a service member as is stated, why did not she also become a USAA member or at least have her husband sign a power of attorney so she could lawfully act on his behalf? Something is very fishy with this story, but I’ll put my money on the credibility of the USAA management. They have a many-decades long record of integrity in all their dealing, as we members insist on.
Pile on all you want if it makes you feel better, but that won’t change the facts, eh?
JC