Bull. They offered to make a donation to a memorial set up in the boyfriend's name. That shows human decency. It wasn't enough to satisfy these craven people.
The viewpoint you push is disordered. It's chaotic and ruinous. It's also the foundation of socialism and our entitlement culture.
These people are using a sob story to force money out of the hands of people to whom it rightfully belongs, not simply by appealing to the shop (which has already agreed to a donation) but by force.
They are immoral cretins and economic terrorists.
When? After they realized they might get some bad publicity?
If other FReepers are right, the store has refunded the money...So I guess you need to go take your rants to them and tell them how wrong they are, too. I merely suggested that they return money. They actually did.