What's a 'busiuness'? Why is it relevant if I've ever run one?
I mistyped, business, spell check missed it, but you really knew what I meant. ;)
She was a sale to them, nothing more. They were only interested in her as far as the sale of the dress. They didn’t care if she wore it or if she had a great time while wearing it. Their responsibility, despite any concern for her you or others might have, ended when they delivered the special order, specially fitted dress and she walked out of the store with it. When she picked up the dress after the alterations, it was her dress. Whether she attends the prom or not, they delivered what they were contracted to deliver.
The store had a no refund policy which is pretty standard policy for special orders or altered merchandise. They offered a store credit and a donation to a funeral fund. They altered their policy for her.
It also turns out the store has given her father a full refund, which he has donated to charity because the boy’s family do not need help with the funeral.
Now back to my question, have you ever run a business? I have.