As I can tell you from the experience of my son with VA educational benefits, the place is incredibly bureaucratic and inefficient.
The VA is staffed by people who, for the most part, are very lazy and don’t care at all about veterans.
Worked for a jr college once in the early 70s as a vet counselor. My job was to go out to bars and such and find vets and tell them how much money they could get by attending college. I found four guys sitting under a tree drinking booze. And there were plenty of vets who did not know this. I quadripled the number of vet enrollment in one semester. Then the “federal funding” ran out and I moved on down the road.
I know of a WWII vet who is in need of help, but because he made a paperwork error, he was denied a medical assistant benefit. Did the VA offer to go through the paerwork to explain the “proper way” to fill out the form? NO these forms are 14 pages of boxes and instructions, a single mistake is easy. So what is wrong with the picture of the VA help to the VET? They don’t always do the help they live on rules...this is the problem with the entire government system.