Posted on 05/18/2010 8:15:58 AM PDT by SmokingJoe
Windows 7 has fueled a surge of goodwill toward Microsoft, with the company's customer satisfaction ratings reaching a record high in Q1, according to a new American Customer Satisfaction Index survey.
Microsoft's reputation among customers plunged after it released the widely criticized Windows Vista, but Windows 7 helped Microsoft achieve an increase of nearly 9% in its customer satisfaction score between 2009 and 2010.
When Vista was released in 2007, "customer satisfaction plunged 4% to an ACSI score of 70, well below the industry average, where it remained for the next three years," University of Michigan business professor Claes Fornell writes in analysis of the new ACSI numbers.
But when Windows 7 was introduced in October 2009, the software reached 4% market share within just three weeks, whereas it took Vista seven months to reach that milestone.
As a result, Microsoft's customer satisfaction score rose from 70 to 76 in 2010, an 8.6% increase.
"By March 2010, more than 90 million Windows 7 licenses had been sold," Fornell writes. "Microsoft has achieved high volume sales from a big boost in customer satisfaction -- its ACSI score is Microsoft's highest ever."
Although the computer software industry has hundreds of companies, Microsoft is the only one large enough to be included as a stand-alone entity in the ACSI rankings, which otherwise rates the software industry on an aggregate basis.
Microsoft's score of 76 is based on a 100-point scale, and is virtually identical to the national score of 75.9, which takes into account all major industries including cable TV, phone service, healthcare and energy. Microsoft's 2010 improvement also brings the company in line with the rest of the software industry, which achieved an aggregate rating of 76
(Excerpt) Read more at networkworld.com ...
I have it and as far as I’m concerned it is the best. The increase in speed alone was well worth the price.
Perhaps this might work better with my HP printer. Vista is the pits....
I just had to buy a new Dell, because my previous laptop was getting dangerously old and flakey.
So far, it is absolutely terrific. Windows 7, dual processor, x64, just a cut below the top of the line, and remarkably cheap.
I can’t understand why Win 7 hasn’t pushed up their stock price...
Windows 7 was reviewed months ago and that is already reflected in the stock price. Investors aleady expected Windows 7 to do well.
No surprises = no boost or fall.
I installed Win7 Home Premium 64 about two months ago. I agree, it has been the best version of Windows I’ve ever used.
Really? We have 7 on several of our computers & are desperate to be rid of it. It’s been worse than Vista.
Dh actually looked in to the possibility of going back to XP. 7 has been really unstable & corruption prone—much like Washington.
Buy from Dell like I do..they still offer XP, even for their new laptops which I bought from them 4 months ago.
That’s odd compared to my experience with it. Aside from problems with a program or two and one of our printers, Win 7 has been a vast improvement over XP. Do you know if he did a fresh install or an upgrade? Upgrades seldom work well. The new settings transfer makes a new install easier to get back to the old working condition.
Since that has NOT been the experience of the overwhelming majority of Windows 7 users, I strongly suspect your problems lie somewhere other than with the O/S.
Flakey drivers are probably the #1 cause of Windows instability. That would be my starting point, if I were in your shoes.
We did upgrades from Vista on all of them & really regret it now.
I’m glad to have my trusty mini with XP on it.
The only two crashes I have seen in Windows 7 came from a driver in Skype.
Upgrading from Vista might be the problem. Vista is likely the one thing that Microsoft would most like a do-over on.
I’ve run every version of MS Windows since Windows 3.1. Of all the versions, only XP (32 bit) and my present Win 7 (64 bit) have been reliable and stable. To master XP and get all the necessary drivers and settings took many months. With Win 7 the installation was a breeze and I’ve had no problems, even with my older peripherals. I did a clean install of Win 7 after a HD reformat.
That is typically an HP issue. Basically HP often doesn’t want to update drivers to old printers. They’d rather you buy new.
But then if you have a new printer...it’s still an HP driver issue. This is one of the biggest issues M$ has a hard time fixing...people see it as a M$ issue but it’s really a 3rd party causing the issues via poor drivers.
But the alternative is going with Apple and paying big bucks for less functionality.
No one asked me
crash city
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