On the other hand, a business that WANTS clients/customers from other nationalities would have a translator as a good business policy. It’s a choice.
Certainly. A business that sees value in having specific linguistic skills to attract customers is free to do that. It should not be something forced upon a business that doesn't want to do it. In the case under discussion, there were Spanish speaking doctors available in the office. The "customer" wasn't looking for service. She was looking for a lawsuit target. Epic fail...and well deserved.