Here’s a suggestion...
READ THE MANUAL!
.especially since he said he had a recall card...and the dealer said it didn't apply???
So the cop and the dealer and the driver...yeh...sounds like they're all buddies...sounds like what buddies would do....and split the lawsuit profits....
You'd be surprised at how many folks don't. I do, then I go out and try different things with the vehicle, just to make certain the car operates the way it should.