“she has every right to ask to be treated respectfully by someone that she doesn’t know. I am also very irritated by someone presuming intimacy when I have just met them.”
Give me a break. People in positions of power may have the luxury to “Demand respect”, but this is an administrative grunt job, her duties are to provide assistance and customer service to constituents. She might prefer Elizabeth and has every right to request that for the future. She has no right to berate, become angry, and then demand she quit apologizing. Geez.......
A polite - “Thanks for your email, allow me to introduce myself. My name is Elizabeth and I am in charge of ....... I will get back with you as to the times and dates of the meeting.
Sincerely,
Elizabeth.
Oddither, whether a government employee or a housewife, it is rude to use a nickname that has never been offered.
Junior_G, it's called good manners and we've lost them.
That's how someone in the private sector would respond because in the private sector every customer represents profit and is therefore important. However, when you 'work' in a government office 'for the people' you don't have to be nice to the people because the TRUTH is the people work and pay for you.