[kaylar]

(That said, Indian fixers often prove to be better educated and speak more precise English than their American counterparts.)

If you say so, Davis-I've yet to run across one who was more than minimally intelligible, or capable of doing anything but reciting a canned "answer" from a script. Maybe there's better ones out there-but I've yet to run across one, much less do so "often".

[AnotherUnixGeek]

If you say so, Davis-I've yet to run across one who was more than minimally intelligible, or capable of doing anything but reciting a canned "answer" from a script. Maybe there's better ones out there-but I've yet to run across one, much less do so "often".

From what I've read and heard, call-center work is not highly regarded and doesn't exactly attract the best and brightest in India any more than it does here. Spending all night answering calls from angry, sometimes abusive customers on the other side of the planet means very high job turnover among a young employee base, most of whom have no intention of working at a call-center a second longer than necessary.

[2nd Bn, 11th Mar]

I tend to agree with you - the overseas people are relying on a script of some kind. It seems they thank you after everything you say.

Anecdote from today: I had a (seemingly) fine young gent from Delta Air Lines do a fantastic job on a problem I was facing. (Thanks Mark!!!)