[AnotherUnixGeek]

If you say so, Davis-I've yet to run across one who was more than minimally intelligible, or capable of doing anything but reciting a canned "answer" from a script. Maybe there's better ones out there-but I've yet to run across one, much less do so "often".

From what I've read and heard, call-center work is not highly regarded and doesn't exactly attract the best and brightest in India any more than it does here. Spending all night answering calls from angry, sometimes abusive customers on the other side of the planet means very high job turnover among a young employee base, most of whom have no intention of working at a call-center a second longer than necessary.

[kaylar]

I don’t doubt it- I just question whether VDH “often” runs across excellent CSR’s when most people’s experience with call centers/help lines doesn’t match up with his. The credit card reps are the least awful that I’ve had experience with, the folks working for insurance companies are the worst.

[Madame Dufarge]

I once had a tech person from India trying to fix a problem I had with my Verizon email connection.

I started making fun of his boss, which he enjoyed enormously. He did seem to put forth more effort after that and (finally) fixed the problem.

People are people. :-)