This is a $60K/year police sergeant, according to the video. Did you actually watch the video? Initially, she was just an upset girl saying "I need an f---- ambulance". She was swearing, but not directing abusive language AT the officer. At least not until after the overpaid civil servant HUNG UP on her 911 call without dispatching an ambulance!
Subsequent calls were a bit more heated, but I would be plenty upset too at this point.
Yesterday, an article was posted here; and I’m not finding any success in searching for it. The transcripts were all there. My workplace does not allow streaming video through - firewall thing. But, I did read the transcript - I hope you have better luck than I did in retrieving it.
Whether the person makes $9/hr or $100/hr is immaterial. Most children realize that swearing is wrong. If you call your MD, and say “I need an f—— appointment”, or your Fire Dept and say “I need an f—— Firetruck” - don’t be surprised if the recipient of your profanity is irritated by your language. Do you call Pizza Hut and say “I need an f—— pizza”?
The english language has thousands of words, the average person knows over 20,000 of them - yet only a very select few are considered vulger and offensive.
You tend to blame someone for refusing to listen to profanity - I blame the young girl for not being able to express herself better than what she did.
You see, I have called 911 to report a house fire, and to request an ambulance. The house had people trapped inside, whom I helped get out before the fire trucks came. The person I called 911 for was having a heart attack.
Guess what? I was fully able to convey the urgency, the location, the status and the needs accurately, clearly and without the single need to invoke profanity. It’s just not that hard.