Makes me wonder what else was wrong with the cop if they have an experienced sergeant sitting on the 911 desk routing the calls.
It is standard practice to have a command officer in communications. Depending on how the office is set up with either civilian operators or sworn personnel.
If you have civilian operators they may not have the level of experience to ask the “right” questions to pass to the dispatcher while the crew is enroute.
In any event, a “street” cop has heard the language before, talks like a sailor when necessary and has the capacity to cut through all of it to do his job.
While I normally don’t pass judgement on other officers actions...this guy screwed up in the way he handled the call. There is no justification to hang-up on ANY 911 call. You talk to the person to get the necessary information and then act accordingly.
Interesting question. Do they rotate though, so every cop gets a turn in 911? Part of a training policy? Was this in leu of adminitrative leave due to an infraction? Did the cop have surgery, and was offered this station instead of burning sick leave?
But, at the end of the day, does it really matter? I don't know about your job, or your workplace - but we have very harsh and severe penalties for co-workers who use profanity to people outside of their department. For example, imagine a Navy (Sailor or Officer) walking up to an Army Sgt. and telling him "I need you to f----g (insert anything here". Let's just say that it wouldn't be a good situation. Getting hung up would be the LEAST of your problems.
Now, what happens within your department, at least among co-workers, is just fine and dandy; providing it's not done to insult. Just watch your mouth when dealing with outside parties. So, for the sake of habit, if nothing else; our languages here is very 'G' rated. If nothing else, it makes for a friendly work environment.