“They” does not mean the President personally. Anyone in a top executive position who would concern himself with such trivia is not qualified to hold the position. In this case, somebody in the “they” department screwed up.
I still believe the President would have been notified if the "They" had been doing their job properly. We don't know if the "They" did, or did not notify him but I will lean to thinking that they did and he is just a liar when he says he only found out about it when we did.