Even the first responders in Pittsburgh ended up dead. Range time is all well and good, as is simulation training, but the bottom line is that the good guys are first responders. The bad actor has the advantage of offensive surprise.
I agree.
By definition, the Perp always has the drop on the Good Guys. That makes it all the more important for the Good Guys to have a near-perfect response: whatever that is going to be — draw-and-shoot, drop, find cover, run, go for the window, go for the door, throw a desk — whatever the response, it needs to be near-perfect.
And it needs to be rehearsed.