DHL we hardly knew yee.
I had my first experience with them about two years ago. I had never heard of them until they came to pick up a damaged ipod. They arrived within an hour of reporting the problem to Apple. I thought they would be giving UPS and Fed Ex a run for their money. I say this is probably more fuel price woes.
They're leveraging the USPS last mile, the one thing that the USPS actually does well.
If you owned the USPS and UPS and FedEx and DHL all under one company, wouldn't you think your cost structure to deliver a set amount of packages was dumb if you had 4 sets of delivery trucks and one of those sets was subsidized by the fedgov?
I sent in for a new pair of headphones to Apple two days ago. DHL delivered to the wrong office building. After several calls they sent out the non-English speaking “delivery person” to get the box from the wrong office and deliver it to me.
I don’t know that I’d use them again.
The reality of the fuel woes....will eventually convince half of us not to use overnight services and go back to the USPS. By the end of next year....it wouldn’t surprise me if FEDEX and UPS rates are double what they are today.