I sent in for a new pair of headphones to Apple two days ago. DHL delivered to the wrong office building. After several calls they sent out the non-English speaking “delivery person” to get the box from the wrong office and deliver it to me.
I don’t know that I’d use them again.
Now that you mention it, the guy that picked up the ipod was pretty ethnic looking and not all chatty and friendly like my Fed Ex guy.
We used to use DHL quite a bit here because of the cost savings but “you get what you pay for.” Too many lost/damaged parcels/letters, poor customer service.
They’re in trouble probably because they deserve to be.