I work with a guy who worked at Ford for 10 years and he left because he got sick of the place, especially the lip service given to “Quality.” He says they went to all-day quality seminars, but when push came to shove on the shop floor, it was business as usual.
Back when Ford’s slogan was “Quality Is Job 1,” they never did say just *what* quality was Job 1. It certainly wasn’t design or build quality. Looks like it was “UAW Thug Salary Quality.”